Support


 

FAQ

When received, Smart Shades shows low battery and if plugged in do not charge.


      We ship out devices with up to 15% of charge because of IATA policy (our device has the lithium battery inside). To prevent any charging problem please check if the USB-cable is inserted correctly. When inserted correctly the plug has to make a click sound when pushed into the socket. The full charge takes up to 10 hours and Smart Shades battery will last up to 25 days on a single charge, depending on the number of triggers and manipulations with the device.

      Didn`t find the button to activate the Smart Shades?

        Smart Shades has a touch sensitive front cover which functions as a button when pressed.

        Can I use it with any type of chains?

                 The Smart Shades supports different types of beaded chains.

          Is it possible to use any type, weight, and size of shades?

            Smart Shades supports all horizontal blinds. Supported weight is up to 5 kg, recommended shade size is 2m (7foot) wide and 2m (7foot) high.

            Where can I download the app?

              Download the app by scanning the QR code from the box or search for "Smart Shades" from Google Play/App Store.

              Which smartphones are compatible with Smart Shades?

                Smart Shades is currently compatible with iOS and Android phones and tablets which support Bluetooth LE.

                How long does the battery charge when empty?

                  The full charge takes up to 10 hours and Smart Shades battery will last up to 25 days on a single charge, depending on the number of triggers and manipulations with the device.

                  Can I connect Smart Shades with Apple Homekit and Amazon Alexa?

                    Yes. You need Soma Connect for that. You can pre-order it here: https://www.somasmarthome.com/products/soma-connect-blinds-control-for-amazon-alexa-apple-homekit

                    Can I integrate Smart Shades with z-wave, IFTTT or some other home automation systems?

                      Right now you can connect Smart Shades with Apple Homekit and Amazon Alexa via Soma Connect. For advanced users, there is Raspberry Pi integration.

                      After the installation, can I move the shades manually?

                        Unfortunately, this feature is not available at the moment, but we are working on it.

                        What is the wireless range of Smart Shades (for example in the case of a multi-storey house)?

                        Smart Shades has an operation range of about 40 meters ( 130 feet ), which means that it should easily cover your entire house.

                        Can I control the "Smart Shades" on multiple phones?

                          Yes, once the initial setup is done, all your family members can pair their phones with Smart Shades.

                          Do Smart Shades open and close with the level of sunlight?

                            Unfortunately, this feature is not available at the moment, but Smart Shades supports over the air firmware updates so we constantly add new features.

                            Can I return the product?

                              About returning Smart Shades:* Customer is able to return Smart Shades within 30 calendar days from the date of receiving the order. Customer needs to inform us of your intention to return the product(s).* Customer pays all return shipping charges.* Once we will receive your products, for any reason, quality control and refund will follow within 5 days (PayPal).

                              Is there a warranty on the products?

                                Yes, we provide technical support during 2 years from the day of the receiving the product.

                                 

                                Contact Smart Shades support team:

                                Write to us