Shopping Guide - SOMA Smart Home

Shopping Guide 

Regional websites

SOMA Smart Home has three different websites:

Shipping & Delivery

US customers

The shipping is provided free of charge. Delivery to your selected address is within 2 business days. 

We use various domestic shipping providers. You will be able to track your shipment, get notifications about where your shipment is and when it will be delivered.

Non-US customers

The shipping is provided free of charge. Delivery to your selected address is within 2-5 business days. 

Note: Currently there are delays in shipping to Australia because of covid-19: shipping takes around 7-10 days.

We are using DHL Express as the shipping provider. You will be able to track your shipment, get notifications about where your shipment is and when it will be delivered.

Customs duties, taxes and import fees

US customers

We ship from the US, no additional customs charges or taxes are applied.

Non-US customers

We ship from Estonia (European Union).

  • Australia: Orders up to 1000 AUD / ~ 650 USD can be imported from EU to Australia with no additional customs charges or taxes.
  • Canada: There is no customs tax when importing from EU to Canada but it is the responsibility of the buyer to pay the customs clearance fees (DHL fee) and GST/HST/PST as specified by the receiving province or territory.
  • Other countries: It is the responsibility of the buyer to pay any customs duties/taxes/clearance fees (DHL fee) as set by the receiving country.

Contact our customer support at support@somasmarthome.com in case you have any questions.

Payment Methods

The following payment methods are available:

  • Apple Pay (when using Safari on the iPhone, iPad or Mac)
  • PayPal
  • Credit Card - Visa, Mastercard, American Express

Please contact customer support at support@somasmarthome.com if you require paying by Bank Transfer.

Payment Currencies and Exchange Rate

The prices on the site are displayed in US Dollars.

In case US Dollars is not your credit cards currency, then your home bank/credit card provider will charge for the exchange rate as per their rules and the returns are handled in US Dollars using the amounts specified in the order.

    Returns

    We allow "no questions asked" returns in 30 days from the day of delivery. Well, we do ask - the reason for return - as a general product feedback question. You will be able to try out the product and in case it does not work with your blinds or shades or you do not like it for some other reason then we take it back and refund your order in full. We also provide free shipping for the returns. There is very high chance that the product is compatible with your shades though - the product is being used on thousands of blinds on daily bases, it has very low return rate and we have tested it internally with numerous types and variants of blinds and shades so we suggest to turn to our free customer support in case you get into trouble or have any questions while installing it, we are happy to help! Please contact support@somasmarthome.com to return your order or to get help in troubleshooting.

    Warranty

    Warranty of the product is 1 year. We provide free shipping in case the product needs to be repaired or replaced.

    Support

    We provide free email support and will be able to usually answer within one business day. Our support email address is support@somasmarthome.com.

    We also have a self-service Help Center where you have access to answers to common questions, guides and product manuals. 

    Questions? We can help.